Community and engagement

How to reply to social media conversations

  1. Open Engagement → Community Inbox and select a conversation.
  2. Read the thread and enter a reply in the reply field.
  3. Select Send reply when replying is available for that conversation.

The captured profile does not expose Community Inbox, so no reply field or send action is shown.

Engagement Overview with filters, Export CSV, and an empty chart.
Available view Open Engagement to find Community Inbox when that feature is available.Tap the screenshot to view it full size.